Easy Exchanges & Returns  

 

For returns requests, please raise a return request via our returns page.

 

For exchange requests, please inform us on Whatsapp us at 9266530038 or email us at  support@getnovora.com and we will exchange your size one time for free.

For second time returns and exchanges, there will be a charge of Rs 300.  Free returns policy is not for size trials for embroidery, exchanges made for embroidery will be charged Rs 300 as exchange fee. 

 

We are committed to providing a seamless shopping experience. We offer a 7 day easy exchange and return policy from the date of delivery. Refunds are initiated within 5 days after the return items are picked up and passed quality checks.

 

Products eligible for returns

  • The product should be unused and in the same condition as you received it
  • Original packaging & tags should be intact

     

    Products not eligible for returns

    • The product has been washed or worn

    • Product tags or original packaging are missing

    • Return is raised beyond 7 days date of delivery

    • Products with embroidery 

     


    Exchanges

    An exchange order will be initiated once the old order is picked up. If our reverse pickup service is not available at your location, we request you to self-ship the product via any reliable courier service. We will ship the exchange product to you after the items are delivered to our warehouse. (Warehouse address to be provided upon request) 

     

    Returns 

    After the items are picked up, they undergo quality checks. Refunds are initiated within 5 days after quality checks are completed. If our reverse pickup service is not available at your location, we request you to self-ship the product via any reliable courier service. We will process your refund after the items are delivered to our warehouse. (Warehouse address to be provided upon request). For self shipped orders, any products that are lost or damaged in transit will be the responsibility of the sender and we shall not be liable for the same. We request you to ship via reliable shipping providers such as Blue Dart, Delhivery etc. 

    We are unable to accept returns for product price less than Rs 1500. For product price above Rs 1500, we are happy to accept return requests and we refund full amount per desired payment method.